Refund Policy

Last updated: 23 September 2026

We offer a free 24-hour trial so you can test Motion IPTV on your own devices and connection before you pay. Please use it. Because the trial exists, refunds are limited to the cases below.

When you can get a refund

• You ask within 7 days of your subscription being activated, and
• the service does not work on your device, and
• our support team has tried and failed to fix the problem with you.

If all three apply, we refund the full amount for 1, 3 and 6 month plans. For 1-year and lifetime plans we refund the amount paid minus the price of the months already used, at the 1-month rate.

When refunds are not available

• More than 7 days have passed since activation.
• The problem is caused by your internet connection, ISP blocking, or an unsupported device, and you chose not to use the fixes we suggested (for example the VPN add-on).
• You changed your mind, or found another provider.
• Your account was suspended for breaking our Terms and Conditions, including sharing your login beyond your paid number of connections.
• Individual channels or programmes being temporarily unavailable. Channel line-ups change and short outages happen with any live service.

VPN add-on

The VPN add-on follows the same 7-day rule. Cancelling the VPN does not cancel your IPTV plan, and the other way round.

How to ask for a refund

Contact us through the Contact page or WhatsApp with your order reference (it starts with MI-) and a short description of the problem. We reply within 24 hours. Approved refunds go back to the original payment method within 5 to 10 working days. Some payment methods, such as cryptocurrency, may only be refunded as account credit.